Shipping & Payment Info

Customers from the USA or overseas pay NO CANADIAN SALES TAX on any purchase shipped to a destination outside of Canada.

Payment by PayPal, cheque, bank draft, wire transfer, and money order. Customers in the United States sending US Postal Money Orders must send the ‘PINK’ ones, the green ‘Valid only in the US and possessions’ are NOT valid for us.

Orders for bullion cannot be paid by personal cheque, and must be paid for by certified funds payment (ie: bank draft, wire transfer, money order, etc.). A higher shipping charge applies to bullion orders.

If any verifiable information is not correct, we will need to contact you to obtain the correct information. This WILL delay your order accordingly. Should we feel that any order is being placed to circumvent our policy, it will be cancelled.

Payment by cash for any order for shipments by mail is not accepted. Cash is accepted for payment in-person, for individuals (non-corporations) only.

All cheques must clear. Please allow at least 4 weeks for the cheque to clear [Canadians, allow at least 2-3 weeks for clearance] from the date we receive it.

Security, fraud, and anti-money laundering reviews may delay the processing of, and your receipt of, your order, at any time.

Shipping Terms
We reserve the right to charge actual shipping charges (ie: higher shipping charges) on orders valued at less than $100.00, due to the high shipping costs we pay for shipping an order to you. As well, orders containing bullion items will have a higher shipping charge (at our discretion). If you have any questions, please contact us prior to placing your order if your order totals less than $100.00.

We will ship world-wide, but please contact us before submitting an order to confirm shipping charges.

Most of the time, we use air mail. On heavy and bulky lots we use Canada Post ground Parcel Post.

SHIPPING TIMES: We ship most shipments within 5 business days after payment is received and processed, but shipping times may vary due to heavy volume. Parcel Post is not the fastest method of shipping, especially world-wide. A parcel may take up to two months to reach you elsewhere. Registered mail is usually better, with an average delivery time of about 2 – 3 weeks.

INSURANCE:
We provide 100% insurance on anything shipped within Canada or the Continental USA, provided the full amount quoted for insured shipping is submitted. Customers outside North America may request insurance before shipment, and we will provide a quotation. If you believe a shipment to be lost, please wait for the appropriate delivery time to expire (see below), then e-mail a claim to us stating your address and name, item(s) lost and price paid. We will then initiate a claim. Please note: It is a felony to file a false claim for something which you have already received. Our claims are filed with Canada Post, which will investigate all claims with the recipient.

Estimated maximum delivery times:
Canada: 3 weeks
USA: 5 weeks
Rest of world: 8-10 weeks